Cancellation Policy for Luciano's at the Millstone
Acceptance of Conditions
Ordering with us constitutes your acceptance of these terms and conditions which take effect at the time you first access the site or phone us. If you do not accept these terms and conditions you must not place an order via the internet or over the phone. You can only access our full menu and order from us from this website and therefore all orders are subject to these conditions.
Once your order has been placed, we set about cooking straight away. That means should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us (rather than email) when requesting a cancellation. As per the Distance Selling Regulation (Regulation 13) your order is perishable and a cooling off period for cancellation unfortunately does not apply.
We cannot guarantee that any of our foods are free from nuts or nut derivatives. We cannot guarantee that our food will be free from any other ingredients that may causes allergies or allergic reactions. We cook all dishes from scratch therefore a large number of ingredients are present in our kitchen.
You agree to provide a valid e-mail and contact telephone number with your order. If you provide incorrect details we will be unable to provide collected food within any previously stipulated timescales provided by us. You agree not to withhold payment in circumstances where you were unable to provide a correct contact details.
We reserve the right to cancel your order if we are unable to establish contact with you by phone or email after you have placed an order. This is to protect ourselves against fraudulent and hoax orders. In some circumstance (for example exceptionally large orders) we may insist on a deposit to be paid in advance before confirming your order. If you order online or over the phone, the total price will be confirmed to you before the order is completed.
Food Description & Ingredient
All dish descriptions on the website represent and describe the item in question. Where ingredients are not available or are out of stock our chefs will decide on suitable replacements to be used (for example red pepper substituted for green pepper). “Home-made” means created and cooked entirely from scratch by us. “(v)” Indicates a dish can be cooked without meat or fish ingredients.
You are entering into a contract with Fortuna Bar and Restaurant Ltd trading as Lucianos at the Millstone Ltd for creation of your order.
We will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this site and material provided to you by email or other communication methods.
Complaints / Requests
Lucianos at the Millstone will endeavour to handle all complaints for you ASAP. Please address any complaints or requests to the contact details contained on this website.
We do not warrant that this site is free of viruses or bugs or that this site is compatible with all computer systems and browsers. no data transmission over the internet can entirely secure. however we endeavour to protect the security of your personal information from unauthorized.
This site uses session cookies for the purpose of tracking your progress through the checkout process and holding your shopping cart contents. By using this site you consent to this cookie being placed on your computer and acknowledge that the site would otherwise not function accordingly.
We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.